It is the customers responsibility to be available to accept delivery of any and all items sent by the Herpxotics group to you.

Orders may be left in a safe location if stated at time of purchase. Should you not be in or the courier receives no answer at your address they may leave the package. In this circumstance it is being left at the customers risk. By ordering from us you agree that you will be available to accept delivery and you agree to the order being left at your address in your absence.

The Herpxotics group accepts no responsibility for orders lost, stolen or damaged once we have proof from our courier of it being delivered or left at your address.

If there is any problem with your order you must contact us on the same day of delivery.